Squid is from here ?
Rico who are you and what server...all this time I though Marcus was the rep for Pirates Ahoy . lol
Marcus was truly ganked by IGG ...and the Irony is he is /was one of the most dedicated players I have ever been in a game with .
He kept the first guild going long after it shoould have died and worked like a demon on the second guild only to have a bug kill him..it removed him as guild leader...and no amount of tech support...* ahem * could save him .
This is tech support BTW and the baby talk is what you are reduced to after hours of being online with them .
<!--quoteo--><div class='quotetop'>QUOTE</div><div class='quotemain'><!--quotec-->ledhed:
lost 3 hours off scroll book
Welcome ledhed! Your request has been directed to the Voyage Century Online Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator Amily. Currently in room: Amily, ledhed. If the conversation intermits suddenly, please reconnect. Thank you!
Amily:
Sorry , I could not fully understand your problem. Could you show me more details ?
ledhed:
I bought special item mall exp scroll yesterday .
ledhed:
5 scrolls give one shooting . exp book
ledhed:
do you understand ?
Amily:
yes !and then ?
ledhed:
I stood in front of skill teacher and clicked on him to talk
ledhed:
then I used book to learn skill
ledhed:
after 3 hours I had 31 in skill
ledhed:
I click on skill man aagain and lost 3 hours from book .
ledhed:
I am owed 3 hours of skill book time that I payed for ...and I followed instructions.
ledhed:
you MUST make sskill tutor make phase two skill as intructed..but that STOPPED the scroll and lost 3 hours.
ledhed:
VERY EXPENSIVE to buy book .
Amily:
because you get 31 in skill ,so you lost 3 hours !
ledhed:
scroll must last 6 hours
ledhed:
it lasted 3
ledhed:
because it stoped after I clicked on the option to bring skill to phase two as instructed.
ledhed:
I want my three hours I am owed.
ledhed:
pleasae fix for me .
Amily:
because after you get 31 ,the book will be lost automatically ! so we recommend you use it after you get 31 and promote your skill!
ledhed:
Yo do...so where is this recommendation written down ?
ledhed:
and when do you warn people ?
ledhed:
I will be in touch with pay pal in the next five minutes to dispute my payment if you can not show me this warning .
ledhed:
three minutes now
Amily:
but our item mall is not have this item temporately !so after we did not label it !
ledhed:
So you are misleading me ?
ledhed:
How will you fix it ?
ledhed:
we must try to be fair.
Second attempt to resolve matter.
ledhed:
problems with mall item
Welcome ledhed! Your request has been directed to the Technical Support department. Please wait for our operator to answer your call.
Call accepted by operator Angela. Currently in room: Angela, ledhed. If the conversation intermits suddenly, please reconnect. Thank you!
Angela:
Hello! What could I do for you ?
ledhed:
How are you
Angela:
find,thanks
Angela:
fine
Angela:
ledhed:
I purchased the spcial for 5 scrolls to get skill book
ledhed:
I used skill book ...it gave me 3 hours. Not six.
Angela:
5 scrolls?you mean 5 double experience scroll
ledhed:
as soon as I clicked on skill tutor to go to phase two as instructed
ledhed:
yes you item mall special offer.
Angela:
yep,you only use 3 hours?
Angela:
are you sure?
ledhed:
LOl o yes VERY sure ..
Angela:
could you try again,please?
ledhed:
I work very hard to get this item ..
ledhed:
was VERY happy to see it in mall
Angela:
i see
ledhed:
book is gone.
ledhed:
skill book disapearss
Angela:
did you have screenhot?
ledhed:
it turned off after 3 hours instead of 6 hours.
ledhed:
how can i screen shot nothing ??
ledhed:
screen only will show person standing next to skill tutor
Angela:
yep,i know
Angela:
please hold on
Angela:
did you move when you use it?
ledhed:
No I am veteran of game ..playing since Dec 22..I was standing next to tutor and clicked on him BEFORE starting scroll ..I was warned ahead of time to do this. But as soon as I clicked on Skill tutor scroll stopped .
ledhed:
I was in Athens BTW .
Angela:
ahead of time? what's that mean?
ledhed:
I have friends who used skill books before. They warn me to click on the skill tutor before you start scroll so when you get to 31 you dont move when you ask him to go to phase two .
ledhed:
do you understand ?
Angela:
yep,how many level of your shoot skill?
ledhed:
31
Angela:
have you upgrade the skill before you used that?
ledhed:
scroll stopped after 3 hours
ledhed:
no I used the scroll to get to 31....it took three hours.
ledhed:
book is for six hours
Angela:
you mean before you use that,your skill haven't reach 31 levels?
ledhed:
yes
Angela:
and when your levels reach 31 levels,the scroll had gone>
Angela:
?
Angela:
in a word,you only use the scroll 3 hours when your skill reach 31 levels?
ledhed:
skill book no longer kept timing after I clicked on tutor to raise skill to phase two as instructed by gasme prompt .
ledhed:
game prompt .
ledhed:
game gives warning that you must not move and you must have skill moved to phase two to continue gaining experiance.
Angela:
yep,you click the tutor ,it means you moved
ledhed:
no way to promote skill to phase two without clicking tutor
ledhed:
remenber I has already clicked on tutor to be sure avatar did not have to move to talk to him .
ledhed:
my finger on mouse moved
ledhed:
cartoon did not move
ledhed:
others do same thing and it works .
ledhed:
unless you cahanged rules ...
Angela:
sorry,you click the tutor,it means you have moved
Angela:
so scroll had gone
ledhed:
game told me to click tutor.
ledhed:
please explain how to promote skill as prompted by game without clicking on tutor.
ledhed:
I am trying to be very fair about this .
Angela:
so please carefully use next time,you need to click the tutor and talk with him before you use the scroll
ledhed:
please read what I have typed for you
Angela:
i see
Angela:
yep,i mean about your condition,you need to click the tutor and talk with him before you use the scroll
ledhed:
pay special attention to the part where I typed that I did click on the skill tutor before I used scroll so the avatar did not have to move .
ledhed:
Do you see that part ?
ledhed:
in fact I think I typed it twice or three times.
Angela:
yep,sorry,you mean you have click the tutor before you use that?
ledhed:
Yes I clicked on tutor as I was instructed to do BEFORE using the scroll.
ledhed:
so that when I reached 31 I could advance to phase two without moving and ending scroll.
Angela:
and when your skill reach 31,where did you click?
ledhed:
on promote skill shooting
Angela:
and then it had gone?
ledhed:
yes as soon as I clicked on promote skill it stopped running .
Angela:
are you sure click the tutor before you use that?
ledhed:
Very sure ...I am using a very valuable item and must be very sure to do it correctly .
Angela:
ok,i see,could you leave your email\account\character name \server to me,please? we will check it as soon as possible<!--QuoteEnd--></div><!--QuoteEEnd-->
I actually have worse examples...but this one is funny in way .
No Marcus is sorely missed along with Fae...and we all understaand the situation and wish him the best .
It was IGG's huge loss to alienate him so bad ...at any rate I am waging Ledhed Jihad against them ...I still play and have tried to keep whats left for when Marcus comes back ...its ..ummm called RumRunners ....and it your Marcus cause I have not got a clue...but IGG offered 10 mil to establish another NEW guild..lol...and once Zsarts quit ..well that was it ...losing all your friends in a slow bleed is agonizing in the extreme.
I am up to 6 alts now ..lol I keep them soaking up bandwidth....and still e-mail IGG with complaints every day like clockwork...and include transcripts from customer anti-service.
Hey Elf good to see ya !
If you like "customer service follies " I notepad all my conversations...lol..the bablefish idiots....so I have lots of nightmares...to share . <img src="style_emoticons/<#EMO_DIR#>/icon_wink.gif" style="vertical-align:middle" emoid="
" border="0" alt="icon_wink.gif" />
I DECLARE JIHAD !!!!